This problem is usually to do with custom domains and when user tries to access this domain. You may see the below error message;

"The webpage XX might be temporarily down or it may have moved permanently to a new web address."

What is the cause and actions you can take?

Possible cause:

  • When user adds 'www' in-front of the custom URL
Wrong way to do : ' www.jobsmart.practera.app '

Actions you can take:

  • Check the custom URL of the Practera app
  • Make sure you follow this custom URL format -  ' xx.practera.app '
Correct way to do it: ' jobsmart.practera.app '

Have more questions?

Get in touch with us in the Messenger and we'll help you out! :)

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