In this article you will learn:

Chat Uses

The chat feature for authors and coordinators is a great way to monitor and support the users in your experience. There's a direct positive impact of regular, clear communication on learners' productivity, understanding and timely submissions! Chat allows you to send instant messages to your user's Practera account.

Benefits to using Chat:

  • Keep all your communication and program management in one place

  • Encourage learner engagement

  • Share files and updates and field user queries

  • Connect with individual users via direct messages or connect with groups & teams

  • Support users if they have an issue

Accessing Chat

As a Practera author or coordinator, you are able to access chat from your Author & Coordinator Interface by selecting the Chat option on your experience menu.

On the Chat page, you'll find all of the available chats in your experience. There are two key categories of chat: group chats and direct messages.

  • Group Chats - This is where you will find any team based chats or a cohort chat.

  • Direct Messages - These are where you will find you personal direct messages with other users in the experience.

Who is in the Chat?

By selecting the ‘i’ icon in the top right-hand corner of the Chat screen, users can see who is in the Group Chat:

Direct Messages

Anyone can direct message each other on Practera. Authors and Coordinators do not have access to the direct messages between other uses, they can only see direct messages between themselves and others.

Create a Cohort Chat

Cohort chats allow you to send messages to all of the users in your experience. That includes all learners, experts, coordinators and authors! It's a great way to send out important communications or updates that you want everyone to see.

Cohort chats are not automatically created for you, but you can create one with only one click!

  1. Click the ‘+’ next to ‘Create cohort chat’. You'll be asked to confirm that's what you want to do:

  2. Your cohort chat is ready!

What's Next?

Looking for more support? Check out the rest of the Essentials Collection articles and find the additional help you might need.

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